Palmetto Technology Group Helps Prime Line Communications Excel with SharePoint.(Company overview)

Palmetto Technology Group (PTG) Installs and Implements Microsoft Program as Single Repository for Prime Line to Enter and Access Customer Data

GREENVILLE, S.C. -- Palmetto Technology Group, an outsourced IT support company headquartered in SC, announced today it has migrated Prime Line Communications from Excel to Microsoft's SharePoint program. Prime Line is a leading VOIP telephony system provider that installs, implements, and supports phone systems and video conferencing across the southeast.

Prime Line Communications needed a unified, browser-based way to store confidential client IT information and allow Prime Line technicians live remote access to data. Josh Enloe, vice president at Prime Line Communications said, "We were living in spreadsheet pain on a daily basis." Enloe continued, "As we began to expand our telephony services into new areas such as video conferencing, it was important to have the right infrastructure in place. It was the ideal time for Prime Line to upgrade and improve our internal processes to maximize productivity."

With a central browser-based database in SharePoint to store IT details about customers and the configuration for each employee, Prime Line Communications can work more effectively and respond more quickly to service requests. When a response is received, Prime Line Communications can instantly begin remote diagnostics and parts acquisition because they have the necessary PINs and system requirements at their fingertips.

Enloe added, "With technology today, it is almost impossible to drive revenue if a phone system or internet line is out of service. We are in an industry where every minute counts, and PTG and SharePoint have allowed us to respond more quickly to our customers."

About Palmetto Technology Group

Palmetto Technology Group (PTG) is located in Greenville, SC and serves companies across South Carolina, North Carolina, and Georgia. Building and maintaining networks and infrastructure, PTG works as an outsourced IT support team for area businesses. Managing dental IT support, legal IT support, medical IT support, and assisting other industries too, PTG remainscommitted to customer retention and satisfaction.

For information about PTG, visit our website at www.palmettotg.com or call (864) 552-1291. You may also visit our Facebook, LinkedIn, and Twitter social media pages.